Privacy Policy

1. Our Commitment to Privacy

At Executives Palace, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://executivespalace.in (the “Site”) or make room reservations, contact our front desk, or use any related services. Please read this policy carefully to understand our views and practices regarding your personal data.

Executives Palace operates as a premium hotel in Ranchi, Jharkhand, and we act as the data controller for the information you provide when booking rooms or communicating with us.

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Full name, title, date of birth, gender, and government ID proof (where required for registration).
• Contact Data: Billing address, email address, phone numbers (including numbers provided: 933422029, 9939165951).
• Reservation Data: Room preferences, check-in/out dates, special requests, number of guests, and payment information (processed securely via third-party gateways).
• Technical Data: IP address, browser type, device information, and cookies when you interact with our website.
• Communications: Records of your correspondence with our reservation team, feedback, or support requests.

3. How We Collect Your Data

We use different methods to collect data from and about you:

• Direct interactions: You provide us with identity and contact data by filling forms on our website, booking rooms via phone call, email, or at our physical front desk (address: 320/B, Rd Number 4, Ashok Nagar, Ranchi – 834002).
• Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions.
• Third parties: We may receive booking data from online travel agents or booking partners when you make a reservation through them for Executives Palace.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your information to:

• Process and confirm room reservations at Executives Palace.
• Manage check-in/check-out procedures and guest registration as required by local laws (Jharkhand hotel regulations).
• Communicate with you regarding your booking, updates, or cancellations via phone or email.
• Improve our website experience and personalize your stay (e.g., room preferences).
• Respond to customer service requests and support tickets.
• Prevent fraud, enforce our terms, and ensure safety and security within the hotel premises.
• Send you promotional offers or newsletters only if you have given explicit consent (you may opt-out anytime).

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Legal Basis for Processing

For guests from the European Economic Area or under Indian data protection framework, our legal basis for collecting and using your personal data depends on the specific context:

• Performance of a contract: To provide room booking and accommodation services.
• Legal obligation: To comply with local hotel guest registration, tax, and security laws.
• Legitimate interests: To improve services, maintain direct communication, and prevent fraud.
• Consent: For marketing communications and optional data processing.

6. Disclosure of Your Information

We may share limited personal data with trusted third parties only when necessary:

• Service providers: Payment gateways, IT support, and booking engine partners who help us operate our business (under strict confidentiality agreements).
• Legal authorities: If required by law, court order, or governmental regulation (e.g., police or local administration in Ranchi).
• Business transfers: In the event of a merger or asset sale, your data may be transferred as part of that transaction.

We do not otherwise share personal data with advertisers or unaffiliated parties.

7. Data Security & Retention

Executives Palace implements appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. All information you provide is stored on secure servers and payment transactions are encrypted using SSL/TLS technology. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. Guest records are typically kept for 3-7 years as required by local statutory obligations.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal retention).
• Restriction: Limit processing in certain circumstances.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Data portability: Receive your data in a structured format.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond within 30 days.

9. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and remember preferences. You can set your browser to refuse all or some browser cookies, but this may affect website functionality. We use essential cookies for booking engine operation and optional analytics cookies (e.g., Google Analytics) to improve performance. For more details, you may adjust cookie preferences via your browser settings.

10. Children’s Privacy

Executives Palace does not knowingly collect personal data from children under 18 years of age without parental consent. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.

11. External Links

Our website may contain links to external sites (e.g., payment partners, local tourism sites). We are not responsible for the privacy practices or content of such third-party websites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated “effective date”. We recommend you review this policy periodically. Material changes will be notified via a notice on our website homepage or direct communication if appropriate.